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Privacy Policy

Last updated: December 2024

1. Introduction

KREXUM Technologies Ltd ("KREXUM," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered financial services platform.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name, and job title
  • Business Information: Company registration details, financial data for analysis
  • Communication Data: Messages, support requests, and feedback you send us

2.2 Automatically Collected Information

  • Usage Data: API calls, feature usage, and interaction patterns
  • Device Information: Browser type, operating system, IP address
  • Cookies: Session and preference cookies (see our Cookie Policy)

3. How We Use Your Information

We use your information to:

  • Provide and improve our AI financial services
  • Process transactions and API requests
  • Send service updates and technical notices
  • Respond to your inquiries and support requests
  • Analyze usage patterns to enhance our platform
  • Comply with legal and regulatory requirements

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Cloud hosting, analytics, and payment processors
  • Regulatory Bodies: When required by law (RBI, DFSA, SEBI compliance)
  • Business Partners: With your consent for integrated services

We never sell your personal data to third parties.

5. Data Security

We implement industry-standard security measures including:

  • AES-256 encryption for data at rest
  • TLS 1.3 for data in transit
  • SOC 2 Type II certified infrastructure
  • Regular security audits and penetration testing
  • Multi-factor authentication for all accounts

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Upon account termination, we delete or anonymize your data within 90 days, unless retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your data ("right to be forgotten")
  • Export your data in a portable format
  • Object to certain processing activities
  • Withdraw consent at any time

8. International Data Transfers

Your data may be processed in the UAE, India, and other jurisdictions where our servers are located. We ensure appropriate safeguards are in place for cross-border transfers, including Standard Contractual Clauses.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance.

11. Contact Us

For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer:

  • Email: privacy@krexum.ai
  • Address: DIFC, Dubai, United Arab Emirates